ACCESSIBILITY POLICY
Cue’s N Cushion Ltd.
Effective Date: 01/04/2025
Location: 1244 56th Street, Delta, BC V4L 2A4
At Cue’s N Cushion Ltd., we are committed to treating all individuals in a way that allows them to maintain dignity, independence, and inclusion. We believe in integration and equal opportunity, and we are dedicated to meeting the needs of persons with disabilities in a timely manner by preventing and removing barriers to accessibility.
1. Our Commitment
We strive to ensure that our facility, services, and digital platforms are accessible to all customers, including those with visible and invisible disabilities. We are continually
improving the customer experience for everyone by:
● Designing a barrier-free, inclusive environment
● Training staff on accessibility awareness and inclusive service practices
● Making reasonable accommodation when requested
● Ensuring that our digital content is accessible or offering alternate methods of communication when needed
2. Facility Accessibility
Our location at 1244 56th Street, Delta, BC is designed to accommodate guests of all abilities. Accessibility features include:
● Step-free entrances
● Wide doorways and hallways for mobility device access
● Accessible washroom facilities
● Reserved accessible parking spaces
● Flexible table arrangements for mobility device users
● Staff support upon request for navigation or physical assistance
If you require additional accommodations during your visit, our team will be happy to assist in any way possible.
3. Communication & Alternate Formats
We are committed to communicating with guests in ways that consider their accessibility needs. We will:
● Provide documents (such as menus, policies, and promotional materials) in alternative formats upon request (e.g., large print, plain text, or accessible digital formats)
● Accept communication via writing, email, or verbally depending on the guest’s preference
● Train team members on inclusive communication strategies
● Offer support to guests with hearing or speech impairments when needed
To request accessible documents or communication assistance, please email us at: info@cuesncushion.com
4. Assistive Devices
Guests are welcome to use their own assistive devices while visiting Cue’s N Cushion.
We will ensure:
● Our staff is trained to interact with and support individuals using assistive devices (e.g., wheelchairs, walkers, communication boards)
● We accommodate the placement and safe use of such devices in all activity areas whenever possible
5. Service Animals
Cue’s N Cushion welcomes service animals that are required for guests with disabilities. Service animals are permitted in all areas of the venue that are open to the public,
unless excluded by law.
Guests with service animals must maintain control of the animal at all times. Our staff iis trained to recognize and respectfully interact with service animals and their handlers.6. Support Persons Guests with disabilities who require a support person are always welcome to bring them to Cue’s N Cushion. Support persons are not charged an additional fee to accompany a guest, though charges may apply for food, games, or specific event participation.
In certain cases, where safety or security might be a concern, we may require the presence of a support person as a condition of participation.
7. Staff Training
All Cue’s N Cushion staff receive accessibility training as part of their onboarding. This includes:
● Understanding different types of disabilities and accessibility barriers
● Communicating respectfully and effectively with guests with disabilities
● How to use assistive features available at the venue
● Procedures to assist guests during an emergency evacuation
Training is refreshed regularly to reflect policy changes or updates in legal requirements.
8. Website Accessibility
We are committed to ensuring our website is accessible to all users. We strive to follow best practices for accessible web design and content, including:
● Clear, readable fonts and color contrasts
● Compatibility with screen readers and other assistive technologies
● Simple navigation and alternate text for images
● Accessible online forms and contact methods
If you experience any difficulty accessing our digital content, please reach out to us at: info@cuesncushion.com
9. Feedback Process
We value guest feedback and continuously strive to improve accessibility. You can provide feedback in the following ways:
● Email:info@cuesncushion.com
● Phone: 778 512 6407
● In-Person: Ask a staff member to submit feedback on your behalf
● Mail: Cue’s N Cushion Ltd., 1244 56th Street, Delta, BC V4L 2A4
All feedback will be reviewed by management and responded to within 5 business days.
We are committed to addressing any concerns in a respectful, timely manner.
10. Modifications to This Policy
We reserve the right to update this Accessibility Policy at any time. Any changes will be posted on our website and made available in alternate formats upon request.
At Cue’s N Cushion, everyone is welcome to play.
Thank you for helping us create a space where inclusion and joy go hand in hand.